Shipping

  • Once payment has been received successfully, please allow up to 3-10 business days for your order to be shipped. You will get a shipping confirmation via email with tracking information as soon as it’s available. However, kindly note that shipping times are subjected to availability of merchandise.  

  • Once your order is shipped, we'll send you a tracking number via email.

  • Singapore

    Orders shipped via Standard Courier Shipping will take about 1 – 3 working days. Do note that the delivery time is not inclusive of verification and administrative process. We are unable to determine delays caused by our delivery partners.

    International shipping / customs

    For most international orders, you should receive your order within 3-4 days after your order is shipped. This does not take into consideration any delay in customs clearance as per your country's regulations.

    We do not take any responsibility for any customs charges, fees, etc. Customs charges are different for every country.

  • Yes, we do ship internationally. Shipping costs and delivery times vary depending on the destination. At the checkout page, you may view live shipping rates provided by our shipping courier.

T-Shirt Care

  • Our t-shirts are printed using a heat transfer method with intricate details, so proper care goes a long way in keeping your tee looking its best. Please follow these guidelines:

    Washing Instructions

    1. Wash Inside Out: Always turn your t-shirt inside out before washing to protect the print.
    2. Cold Wash Only: Use cold water (30°C/86°F or lower) to prevent damage to the transfer.
    3. Gentle Cycle: Opt for a delicate or gentle cycle to reduce agitation.
    4. Mild Detergent: Use a detergent that is free from bleach or harsh chemicals.
    5. Avoid Fabric Softeners: Softeners can weaken the adhesive of the heat transfer and cause peeling. Most laundry pods contain softener, so do take note!
    6. Do Not Overload: Washing too many items together can increase friction and damage the print.

    Drying Instructions

    1. Air Dry for Best Results: Lay flat or hang to dry in the shade. Avoid direct sunlight to prevent fading.
    2. No Tumble Dry/ No Dryer: High heat from dryers can cause the print to crack or peel.

    Ironing Instructions

    1. Turn Inside Out: Always iron the t-shirt inside out to avoid direct heat on the design.
    2. Use a Low Heat Setting: Select the lowest temperature setting suitable for cotton or polyester fabrics.
    3. Cover the Design: Place a thin cloth or parchment paper over the print before ironing if necessary.
    4. Avoid the Transfer Area: Do not apply heat directly to the heat transfer design.

    Additional Tips

    • Do Not Dry Clean: The chemicals used in dry cleaning can damage the print.
    • Avoid Stretching the Design: Be gentle when putting on or taking off the t-shirt to maintain the print’s integrity.
    • Store flat or folded to prevent creases on the design.

    By following these simple care steps, your heat transfer t-shirt will stay looking fresh and vibrant for longer!

Returns & Exchange Policy

  • We do not offer refunds.

  • All sales are final. However, if you receive the wrong item or size from what was ordered, please notify us promptly.

    We are not responsible for lost or stolen packages, so please ensure a secure delivery address.

    All approved returns or exchanges must be initiated within 7 days of delivery and adhere to the conditions below:

    Return & Exchange Conditions

    • Returned merchandise must be free from wear, stains, odor, or any condition that prevents it from being resold as new. Items must have their original tags and packaging intact.
    • Items damaged due to improper washing, such as the use of softeners, bleach, or exposure to high heat, are not eligible for return or exchange. Please follow the care instructions provided to maintain the quality of your t-shirt.
    • Original shipping charges are non-refundable, and all returns will incur a 20% restocking fee to cover labor and courier costs.

  • If you’ve received a defective or incorrect item, please contact our Customer Service team at hello@kinu.supply within 7 working days of receipt. We’ll be happy to assist you in resolving the issue promptly.